Shipping policy

Shipping Policy – Mini Hug

At Mini Hug, operated under New Jersey LTD, we are committed to delivering your orders in a reliable and transparent manner.

Shipping Timeframes

  • Processing Time: 1–3 business days
  • Estimated Delivery Time: 12–18 business days

📦 Total estimated delivery time: 13–21 business days

Please note that all delivery times are estimates only and not guaranteed.

Shipping Coverage

We currently ship to multiple regions worldwide. Shipping availability may vary depending on your location.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays
  • Once shipped, you will receive a tracking number (if applicable)

Delays & External Factors

While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control.

These may include, but are not limited to:

  • Customs inspections and clearance procedures
  • International shipping disruptions
  • Weather conditions
  • Political events or instability
  • War, force majeure events, or natural disasters
  • Carrier delays or logistical constraints

⚠️ By placing an order, you acknowledge and accept that such delays may occur and are outside the responsibility of Mini Hug.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees
  • These charges are determined by your local authorities
  • The customer is fully responsible for any additional charges

Failure to pay customs fees may result in:

  • Shipment delays
  • Return or destruction of the package (without refund)

Shipping Responsibility

  • Once your order is handed over to the shipping carrier, risk of loss and ownership transfer to you
  • Mini Hug is not responsible for:
    • Lost or stolen packages marked as delivered
    • Incorrect shipping addresses provided by the customer

Incorrect Address

Please ensure your shipping details are accurate.

If incorrect information is provided:

  • We are not responsible for failed delivery
  • Reshipping may require additional charges

Tracking Your Order

If tracking is available:

  • You will receive tracking details via email
  • Tracking updates depend on the carrier and may take time to appear

Need Help?

For any shipping-related questions, contact us at:
📧 cs@newjersey-uk.com

Company Information

Mini Hug is operated under New Jersey LTD